Returns &
exchanges.
Something didn’t work out with your contacts? Wanting to try a new brand and don’t want your current contacts to go to waste? Get free returns/exchanges on all unopened contacts.
Need to make a return or exchange? Just get in touch.
One of our incredibly friendly associates will help set up your return or exchange. Give us a call, or chat if you’re more of a typey type.
A return policy so broad some might just call it “guidelines.”
Does your situation qualify for a return? Check out some common scenarios below.
If your prescription changes
Send back your unopened contacts and exchange them for your now-I-can-see-better contacts.
Want to try a new brand?
With our online vision exam, folks often get multiple prescriptions so they can find the contacts that work best for them based on modality, budget, etc. Feel free to test a few out and send back the rest.
Maybe you just have too many contacts.
Joined the blessed ranks of folks who get permanent vision correction? Got a little tap-happy and ordered 14 more boxes than you needed? Return away!
They don’t even have to be from us!
Exchange contacts you bought from another retailer. Sure! Why not?
Frequently asked
questions.
You can exchange any unused contacts for any reason, including opened boxes, no questions asked with free shipping both ways. No need to finish your return first. We’ll give you an up-front credit for the contacts you’ll be returning and apply it to your new order. That way you can get your new contacts as soon as possible. From there, use the same shipping box to return your old contacts. Once you receive your new contacts, you’ll have 30 days to return them. If we haven't received the old contacts within 30 days, we'll charge you for the new contacts using your original payment method. Contact us by calling 1-800-266-8228 or chat below any time to start an exchange.
Prescription changed? Got LASIK? Contacts feeling funny? Feel free to return your contacts for any reason. We’ll even accept returns for opened boxes. Now, if you’ve worn the contacts, well then you can keep that pair. But everything else is returnable with return shipping included for free. Once we receive your unworn contacts, we'll issue a full refund. Contact us at 1-800-266-8228 any time to start a return.
Longer answer: let us know you want to exchange your contacts. We’ll give you an up-front credit for the contacts you’ll be returning and apply it to your new order. That way you can get your new contacts as soon as possible. From there, use the same shipping box to return your old contacts. Once you receive your new contacts, you’ll have 30 days to return them. If we have not received the old contacts within 30 days, we'll charge you for the new contacts using your original payment method.
If you bought them from us, we’ll take back any contacts you haven’t worn: opened boxes, single lenses, and even a lens from 2005. If you have unopened boxes you bought somewhere else, we'll take those back, too.
Actually, yes. You can send us any contacts you bought from other retailers. Ask one of our super-friendly associates about it and they’d be happy to help. Call 1-800-266-8228 or chat anytime using the chat bubble at the bottom right corner of your screen.